FAQ

Common questions, straight answers.

About NexPulse

What is NexPulse?

NexPulse is a marketing intelligence platform built in Singapore by NexGen Concepts Pte Ltd. It brings Google Ads, Meta, TikTok, YouTube, GA4 and Search Console into one workspace, with AI analysis (PulseAI), content generation (Content Lab), AI creatives (Media Gen) and a cross-channel KPI table (Matrix).

Who is NexPulse for?

Agencies and in-house marketing teams that manage more than one channel and report to clients or stakeholders. If you are pulling numbers from several ad and analytics platforms into one report, NexPulse does that work in one workspace.

Who builds NexPulse and where is it based?

NexPulse is built and supported by NexGen Concepts Pte Ltd (UEN 202424594R), a Singapore company incorporated in 2024. Our office is at 11 Keng Cheow Street, #02-11 The Riverside Piazza, Singapore 059608. You can reach us at [email protected].

Can I use NexPulse outside Singapore?

Yes. NexPulse is a web app that works anywhere with an internet connection. Prices are in SGD and our support team is based in Singapore.

Getting started

How does the 14-day free trial work?

Your trial starts the moment you register, and no credit card is needed. You get access to everything in the plan you pick for 14 days, including trial credits to test the AI tools: 50 on Starter, 150 on Growth and 300 on Pro. When your trial ends, choose a plan to keep your workspace and connected accounts. Your data and settings stay intact.

Do I need a credit card to sign up?

No. You can start your 14-day free trial with just an email address. A credit card is only required when you choose a paid plan after your trial ends.

How do I connect my ad accounts and analytics?

From your workspace settings, go to Data Sources and click Connect next to the platform you want to add. You'll be redirected to that platform's own OAuth screen to approve read-only access. NexPulse never stores your platform passwords, and there are no API keys or developer setup required.

Credits

What are credits and how are they used?

Credits power the AI features in NexPulse. PulseAI analysis costs 3-5 credits per query, Content Lab costs 3 credits per piece, Media Gen costs 10 credits per image and 20 per video, and Matrix costs nothing. Credits are shared across your entire workspace. Each plan includes a monthly allowance - 100 on Starter, 350 on Growth, 800 on Pro - that resets at the start of each billing month. Annual plans get the same monthly allowance across the year.

What happens if I run out of credits?

If your workspace runs out of credits, AI features are paused until you top up or your monthly credits reset. You can buy top-up packs anytime from your billing settings: 100 credits for SGD 15, 500 for SGD 60, or 1,000 for SGD 100. Plan credits are always used first, then your purchased top-up credits.

Do unused credits roll over?

Monthly plan credits do not roll over; they reset at the start of each billing month. Top-up credits you buy never expire. They stay in your pool until you use them, even if your plan ends or you downgrade or cancel.

Plans & billing

Can I switch plans anytime?

Yes. Upgrade or downgrade anytime from your billing settings. Upgrades take effect immediately: you get the higher plan and its credits right away, and only pay the prorated difference for the rest of the cycle, charged at the time of upgrade. Downgrades (and switching annual to monthly) take effect at the start of your next billing cycle; you keep your current plan and its credits until then, and can cancel the scheduled change anytime before it applies.

Can I cancel anytime?

Yes. Cancel from your billing settings at any time. Your plan stays active until the end of the billing period you have paid for. After that, syncing stops and any unused plan credits expire, but you keep view-only access to your data and can still spend any top-up credits you bought. Resubscribe anytime to restore full access.

What is the annual discount?

Annual plans cost 10x the monthly price, billed once a year. That works out to roughly 17% off, or about 2 months free. That is SGD 600/yr for Starter, SGD 1,800/yr for Growth and SGD 3,800/yr for Pro.

Integrations & data

Which platforms does NexPulse support?

NexPulse currently supports 7 channels: Google Ads, Google Analytics (GA4), Google Search Console, Meta (Facebook Ads and Instagram Ads), TikTok and YouTube. LinkedIn Ads, Shopify, HubSpot, Klaviyo and Amazon Ads are coming soon.

Does NexPulse work with Claude or other AI assistants (MCP)?

Yes. NexPulse includes a read-only MCP connector. Add it to Claude, or any assistant that supports the Model Context Protocol, sign in with your NexPulse account, and ask questions about the Google, Meta, TikTok and YouTube data in any workspace you belong to. It cannot change campaigns or budgets, and it is included in every plan.

How often does data sync?

Data syncs automatically in the background every few hours. You can also trigger a manual sync from your Settings page at any time.

Can I delete my data?

Yes. From Settings → Data & Privacy, you can delete stored data per source. This removes our records only. It does not disconnect the integration or delete data from the original platform.

Still have questions?

Message us on WhatsApp or email. We reply fast, during Singapore hours.

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